AI for retail, within the GDPR framework.
AI consulting for retailers and distributors. Catalogue enrichment, omni-channel customer service, review analysis, price monitoring. Customer and supplier data processed within the GDPR framework, EU residency by default.
Colombani.ai helps retailers and distributors use AI for their product catalogue, personalization, customer service and price monitoring. Multi-cloud architecture with EU residency for customer data (GDPR), AI Act documentation for generative uses, and a PSD2 framework where payment is integrated.
Use cases
Automated product sheet enrichment
Description generation, attribute extraction from supplier sheets, translation into several languages. Consistent tone and respect for your editorial style.
Omni-channel customer service assistant
Response assistance for support teams (email, chat, social). AI proposes a first version, the agent adapts and validates. Complex cases are handed over seamlessly to a human agent.
Customer review and return analysis
Automated categorization of product returns, trend detection, weak signal alerts on quality. Usable for product support or merchandising steering.
Ethics and regulatory framework
GDPR, customer data and personalization
Any personalization based on customer data falls under GDPR. Legal basis to document (consent, legitimate interest), right to object, EU residency. Colombani.ai adapts the architecture so that you can justify it during a CNIL inspection.
AI Act, generative uses and transparency
Product content or customer reply generation must be flagged to the user (art. 50). Colombani.ai builds this disclosure into your customer journeys and documents it.
What we don't do
- Automated customer credit scoring: framed by GDPR art. 22, it falls under a different specialism.
- Real-time price manipulation without oversight: legal and ethical risk.
- Automated refusal to sell: a decision that must remain human.
How do we work with you?
Consulting: AI audit
Inventory of possible AI uses in your teams, ranked by return on investment.
Solutions: AI agents and security
Retail AI agent plugins and AI-assisted security audits.
Training: AI for retail teams
Programmes delivered by a Qualiopi-certified provider for merchandising, customer service and e-commerce teams.
Frequently asked questions
Can we personalize without profiling? +
Yes, by relying on the current session rather than the customer's history: contextual personalization, without profiling. Useful to avoid consent-based legal basis when not obtained. Colombani.ai helps you choose the suited approach.
How do you ensure EU data residency? +
LLM and infrastructure choice at scoping: Anthropic via EU Bedrock, Mistral via dedicated EU instances, or local models hosted on OVH / Scaleway. No customer data transits outside EU. Documented for your DPO.
Got a project in mind?
Describe your situation. The first 30-minute call is free. Get a frank response within one business day.